CANCELLATION POLICY
Here at Vincent Palumbo, We realize that our clients have a fast-paced, ever-changing lifestyle and unexpected events do arise. However, when a client does not cancel 24 hours in advance, we are often left with an appointment time that cannot be filled. In order to safeguard the limited amount of time that our salon has available, we require a full 24 hours notice for canceling or rescheduling appointments.  There will also be a 50% charge (of the scheduled appointment) for clients that have frequent last minute cancellations or missed appointments, regardless of your reason for canceling or rescheduling. We provide confirmation calls as a courtesy to you; please don't use this courtesy as the only means of remembering your appointment.

RETURN POLICY
If you are not happy with your service, neither are we. Therefore: Services will gladly be redone within 10 days of your initial visit.  We will exchange unopened products or apply the amount to any future service. Unfortunately, we can not offer cash back for products.

MODELS
We have a New Talent program here at Vincent Palumbo for new hairstylists.  Each apprentice requires models for certain technical haircuts and coloring.  Appointments with the apprentices always begin with a thorough consultation and include a technical haircut and finishing style. The services are the same as a regular salon appointment, but at only a fraction of the price. If you are interested in being a model, ask an appointment coordinator for a model form. Date and times for classes with New Talent will be posted in the "special Events" portion of our website.

GIFT CARDS
We offer gift cards for any service or dollar amount. They make a perfect gift for any occasion!!

WE OBSERVE THE FOLLOWING HOLIDAYS BY CLOSING OUR FACILITY:
New Years Day - Memorial Day - July the Fourth - Labor Day - Thanksgiving Day - Christmas Day - December 26th

METHODS OF PAYMENT
American Express, Mastercard, Visa, cash, and checks accepted.  Gratuity: cash or check only please.